Book General Admission

FAQs

Post box at Ulster American Folk Park

Booking & Arrival

We recommend pre-booking your tickets on our website to guarantee entry on the date you plan to visit. We can still take walk-ups on the day, however, pre-booking also helps us manage the number of people on-site to ensure everyone has the most enjoyable experience. 

If you are visiting with a Membership Plus card, you do not need to pre-book your ticket.

For any queries related to booking online please call our booking line 028 9042 8428.

Tickets booked are non-refundable and non-transferable. In extenuating circumstances, our team will work with you to reschedule. Please call our booking line on 028 9042 8428 to reschedule your visit.

Yes we take bookings for groups of over 15 people – and you get a 10% discount! Please email us to discuss details of your visit, and to receive your discount. Please make sure you state the booking is for ‘Ulster American Folk Park’ in the email.

We are able to scan your ticket on entry either from a printed ticket or on a smartphone or tablet. Proof of booking is required to enter the museum. If you forget your pre-booked tickets, we can check your booking reference but this may delay your visit.

The only discount scheme we are part of is Membership Plus. You do not need to pre-book your ticket, just show your membership card at admissions. If you have any queries, please call our booking line on 028 9042 8428.

For affiliate member organisations such as Irish Museums Association, Art Pass or International Council of Museums, please call our booking helpline on 028 9042 8428 to book a time slot.

No, unfortunately since the change to Universal Credit, National Museums NI are unable to offer discounts.

Yes. Visitors with a registered disability can enter the museum for free, and access helpers or carers accompanying someone with a disability are also offered free entry. Visitors may be asked to confirm their eligibility by presenting one of the following:

  • Award letter from the Department for Communities
  • PIP award letter
  • Mod disability pension card / notice. 
  • Disabled Drivers Blue Badge card
  • Disabled persons' bus pass

Just so you know as well, we have a limited number of mobility scooters (class three) and wheelchairs available for any visitor with additional accessibility needs. These can be booked in advance by emailing us. Please state that this is for ‘Ulster American Folk Park’ in your email.

We only allow users over the age of 14 to operate our mobility scooters on-site.

Non-powered wheelchairs can be used by all ages. 

No, adhering to company policy, all children under the age of 16 must be accompanied by an adult.

Members

Yes. Our members can book online through the ticket link at the top of this page in advance or even on the day you would like to visit. Just make sure you select the free member ticket depending on your type of membership. Or if you'd prefer to book over the phone please call 028 9042 8428 (Monday - Friday, 09.00 - 16.00).

HMRC has deemed priority booking to be an additional benefit to members and therefore we are unable to offer priority booking for members as a result.

We would ask that members bring their membership card with them so our visitor team can validate their pre-booked ticket on arrival. We can also accept a member’s photographic ID for validation of tickets.

Safety & Accessibility 

Whilst we don't operate time slots anymore, we recommend coming between 10.00 and 11.00 when our museum is usually quieter. But feel free to call in advance on 028 8224 3292 if you'd feel more at ease discussing your visit with our team.

Yes, the majority of our exhibits are accessible for wheelchair users, including the gift shop and cafe, however, a small number of exhibit buildings are inaccessible due to the historic nature of their design. Our team will be more than happy to provide further information on these areas before you set off and during your journey.

We have a limited number of mobility scooters (class three) and wheelchairs available for any visitor with additional accessibility needs. These can be booked in advance by emailing us. Please state that this is for ‘Ulster American Folk Park’ in your email.

We only allow users over the age of 14 to operate our mobility scooters on-site.

Non-powered wheelchairs can be used by all ages. 

No, due to the historic nature of the exhibits and natural terrain paths, we only permit PMV vehicles and manual wheelchairs.

We have a small car park, separate from the main visitor car park, with 14 spaces dedicated to only Blue Badge holders. In the main car park, at the closest part to the Visitor Centre, we have another six spaces for Blue Badge holders.

Your Visit

There is no time limit for your visit, but we recommend allowing 2 - 3 hours to explore everything the museum has to offer.

Single-use visitor guide maps in several languages are available on your arrival to help you navigate the museum for the best experience.

No. You’re invited to experience everything the museum has to offer at your own pace. Visitor maps are available on your arrival and will help guide you around the museum. Please be mindful of other visitors on the site and respect social distancing guidelines.

Dogs are not allowed on site due to the historic nature of the museum. The only exception is assistance dogs.

Assistance dogs are dogs that are trained and required to provide a service to their owner/user. This includes:

  • Guide dogs who assist visitors with visual impairments.
  • Emotional support dogs.
  • Hearing dogs or signal dogs who help visitors who are deaf or hard of hearing.
  • Service dogs who are not specifically trained for visual or hearing impairment, but are trained to do other work, such as provide mobility and emotional assistance to certain visitors.

You must have your dog's certificate or evidence that your dog is registered and show this at the point of entry.

Our sister site, the Ulster Folk Museum in Cultra (ulsterfolkmuseum.org), is a completely different museum and its dog policy should not be confused with ours for the Ulster American Folk Park.

Museum Facilities

We have public toilets available throughout the museum, which are managed and cleaned throughout the day. Please ensure you follow the guidance we have put in place for everyone’s safety when using our toilets. We are also asking visitors to keep in mind that several disabilities are hidden when it comes to using adapted toilets.

Lilly Annes café is open during museum hours offering a wide selection of hot and cold food and refreshments including sandwiches, soup, paninis and wraps. There's also buns and sweet treats to enjoy with a cup of tea or coffee, which you can get 20% off if you bring your own reusable cup!

Place your order at the counter when you arrive and our friendly staff will deliver your order to your table. 

The café also does takeaway in biodegradable boxes with wooden cutlery, so please do help by recycling when done.

Yes you’re welcome to bring along a picnic which you can enjoy at one of the many picnic benches located throughout our main visitors’ car park and museum site.

We do not allow the lighting of fires for BBQ on the museum site.

We would ask that you put all your rubbish in the bins provided or take your rubbish home with you. Please leave picnic areas clean and tidy for other visitors.

Yes the gift shop is open to visitors. 

Yes, we have a free car park that operates during museum opening hours. There are also two e-charging points for electric cars (EV) in the main visitor car park, which is to the right when you drive into the Park.

While contactless payment is advised, we also accept cash payments in GBP Sterling (notes and coins) and Euro (notes only). Any change will be in GBP Sterling.

Please note, we do not accept American Express. 

Yes. You will be able to use your ROI contactless debit and credit card for purchases on admission, gift shop items and at our catering outlets. Any transaction fees/terms will be those set by your personal bank, not the museum's.

No.

We do. It can hold up to 10 bikes and is located just to the right-hand side of the visitor information centre in the car park.